Return Request

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RETURN FORM:

To arrange collection of your product, please complete this online form. 

We will arrange collection of your product within 2-3 working days after receipt of this completed form. 

You will receive an email including collection details and collection references 

once we have booked collection with our couriers. 

Please note: 

we cannot arrange specific collection times, this is an all-day collection service.

IMPORTANT: 

All oil and fuel must be completely drained from the product prior to collection (if applicable). 

This is for health and safety reasons so our couriers can safely transport the product.

IMPORTANT: 

You will need to ensure that the goods are suitably boxed and securely packaged for transit. 

NOTE: 

If boxed goods are returned on a pallet (without authorisation) 

you may be liable for a palletised collection surcharge.

EXCEPTION: 

Products which were delivered on a pallet will also be collected on a pallet. 

We will facilitate the collection but you will need to supply the pallet and secure the goods.

Terms and Conditions:

Failure to drain the fuel and oil and airing the machine may cause the package to be detained at the 

central distribution hub - this will incur a charge for re-collection which you will be responsible for. 

(We recommend you drain the petrol and leave the petrol cap off for 24 hours in a ventilated area, 

away from any form of ignition to allow any petrol remains to evaporate away).

Any damage or loss due to insufficient packaging will not be able to be claimed for 

from the courier company and will be your responsibility.

When your machine is returned to us; if any fault reported is found to be one that is not covered 

by your warranty then you will be charged for the re-delivery, labour and any parts used.

NB ** Highlands, Islands and extended areas will be priced on application as there will be a surcharge.