RETURNS & REFUNDS POLICY

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We want all our customers to be completely satisfied with our products. 

If you have any issues with your machine, please contact us immediately E: gensetsuk@email.com

Usually one of our knowledgeable team will be able to get you up and running in no time.

If, however, we are unable to identify the issue you may wish to return your product.

Order Cancellation: 

If you place an order and wish to cancel that order on the day of purchase, this is fine! 

Please be sure to call us before 2pm on the day of purchase to prevent your order being shipped.

otherwise a 15% Administration Fee and any credit card fees incurred from your purchases will be deducted 

Change of mind (new condition) 

within 30 days of delivery: If your item is in new condition and you have simply changed your mind before using it, there will be a service charge of up to 15% to contribute towards carriage, handling and restocking. 

plus a 15% administration fee and any credit card fees we incurred from your purchase(s).

We will just need to check the machine over once received back into our warehouse before the refund is issued.

Change of mind (used condition)

within 30 days of delivery: If your item is in used condition and you have changed your mind having used it, there will be a service charge of 15% to contribute towards carriage, handling and restocking, plus a 15% administration fee and any credit card fees we incurred from your purchase(s).

We will just need to check the machine over once received back into our warehouse before the refund is issued.

Where relevant, you will need to drain down fuel and oil and ensure that the item is adequately packaged for courier transit.

Received Damaged: 

If your parcel is received damaged, please ensure that this is noted with the delivery person.

It is vital that you contact us immediately to ensure that we are able to make a claim with the courier.

Please advise us of transit damage within a maximum of 24 hours. 

We will then arrange for collection and replacement or refund. 

Where relevant, you will need to drain down fuel and oil and ensure that the item is adequately packaged for courier transit.

Faulty items: 

In the unlikely event that your machine develops a fault, for your safety and to prevent further damage, please stop using it immediately. 

We have a vast range of parts for our machines in stock and for your convenience, we are usually able to identify the issue over the telephone and get a replacement part out to you quickly. 

Most faults can be rectified without any prior knowledge or expertise.

If however, your device develops a fault and needs to be returned within the first 30 days after purchase we will arrange for a courier collection and replacement. 

After 30 days you will be offered a repair wherever this is possible.